We all have different dietary needs. Some are by choice (diet, organic, kosher), others are a need (diabetes, celiac disease). Finding something that tastes good and fulfills your needs should not be a hassle. Follow us as we try to fulfill the goal that our baskets are not just another basket. They are a way of life!...

This is the space where we answer FAQs and make announcements 

Tank you for visiting www.GoodHealthBaskets.com. We appreciate the opportunity to interact with you on the Internet and are committed to providing the best quality products we can offer. The following page will try to answer the most common questions as well as provide any special announcements we might have.

FAQ's

Replacement Items

We also have seasonal items. Items like chocolates don't travel happily during hot summer months. We might consider local deliveries in the DFW area but throughout the country, chocolate syrup is not our specialty.

Multiple Shipping Addresses

At this moment, we can only ship to one address. If you have multiple addresses, please place an order per address. Our watch puppy has been assigned the task of correcting this. She'll get to it as soon as she finishes her treats

Turn Around time

Gifts are shipped within 3 business days from order placement, payment received and our carrier being able to make it through our fierce security puppy.

Incorrect Shipping Address

Sometimes the postal service will not accept an address that we are given. If so, we will notify you by email and hold the gift until we hear back from you. If the postal service accepts the address given and it is returned due to an incorrect shipping address provided by you, you will be charged the basket and shipping price. Any gift returned because of circumstances beyond our control (with no error on our or your part) will be refunded the basket price only. If the return is due to an error on our part, you will be refunded the entire amount. If you discover the mistake before it is returned, we may be able to have it forwarded. If so, you are responsible for the condition of the basket after being forwarded. We securely wrap and pad each basket to arrive in perfect condition, however they are delicate and do not endure multiple shipping processes well.

Shipping Method

Please notice we have now changed carriers and we now ship via UPS as default. We will ship every order as soon as we receive it unless you request a specific shipping date in the comments section of your order form. Please remember holiday orders require extra time so please order early.

We do NOT recommend shipping to hospitals and/or hotels. Please be advised that we cannot be responsible for orders not received due to circumstances beyond our control, i.e:

• If a basket is returned or forwarded by the hospital because the patient has left, the reshipping costs will be charged to you -- no exceptions.
• Hospitals receive mail at a set time once a day and not at all on weekends. If a package arrives after the hospital's daily delivery/pickup, the mailroom may not accept or deliver the package that day.
• Mailrooms are closed on weekends. Packages received on a Friday will most likely not be delivered until Monday.
• Hospitals will return the basket to us if the patient has left- or forward to the address they have on hand. We cannot be responsible for the condition of the gift basket once it has been forwarded. We carefully pack and ship our gifts to arrive in perfect condition, however they are fragile and do not endure multiple shipping very well. If returned to us, we will contact you for the home address but must charge for redelivery to the home address -- no exceptions. We also cannot refund shipping charges for packages received by the hospital mailroom but not delivered to patients before they go home. If you cancel the order, we must wait until the gift is returned to us from the hospital before refunding the basket price. We cannot refund the shipping price.
• Our recommended solution- Please ship to their home address.

Shipping Charges

We currently charge by basket weight. Shipping charges will be assessed at checkout according to destination. Only exception are noted on special "baskets" and final charge will be charged afterwards. These special baskets will have a note under the details.

International Shipments

We do not currently ship to any other country other than the US. If we ever figure out custom forms, extra shipping charges, international carriers, we'll venture into it.

How to Contact Us

If you have any concerns about our products, deliveries, charges, etc, please send an e-mail to goodhealthbaskets.com. We will make every reasonable effort to address your concerns and remedy any problems you bring to our attention.

Website Security

You can have complete confidence in ordering online. Your privacy is of the utmost importance to us and none of your information is ever given to anyone (other than to process your order). Payments are currently being handled via PayPal and no credit card information is ever returned to us.

Check your Labels

We make every effort to ensure we provide products that fulfill your needs however, given everyone is different, the best judge will be yourself. Please check all labels to ensure our baskets satisfy your or your recipient's special needs. Please use common sense depending upon your recipients level of sensitivity.

NOTE: We've added more categories. Come check us out....(more)